Thank you for shopping with Better Shop. We are committed to providing you with the best possible shipping experience. Please review our shipping policy below to understand how and when your items will be delivered.
1. Processing Time
- All orders are typically processed within 1 to 3 business days (Monday through Friday), excluding weekends and holidays.
- Once your order has been shipped, you will receive a confirmation email containing your tracking information.
2. Shipping Rates & Delivery Estimates
We offer reliable shipping options depending on your location and order size:
- Standard Shipping: Estimated delivery within 5 to 10 business days.
- Freight / Large Item Delivery: For oversized furniture and heavy goods, specialized freight carriers are used. Delivery typically takes 10 to 15 business days, and the carrier will contact you in advance to schedule a convenient drop-off time.
3. Shipping Destinations
- Currently, we ship to addresses within the United States (including California and other contiguous states).
- Note: We currently do not ship to P.O. boxes or APO/FPO addresses for large furniture items.
4. Shipping Costs
- Shipping fees are calculated and displayed at checkout based on the weight, dimensions, and destination of your order.
- We occasionally offer free shipping promotions on select items or orders over a specified threshold.
5. Customs, Duties, and Taxes
- For international or cross-border shipments, customers are responsible for any applicable customs duties, import taxes, or brokerage fees levied by the destination country.
6. Damaged or Lost Shipments
- Damaged Items: If your item arrives damaged, please inspect the packaging upon delivery, take photos of the damage, and contact us within 48 hours at support@betterfurniture.com so we can assist you with a replacement or claim.
- Lost Packages: If tracking shows your package was delivered but you have not received it, please check with your local carrier or neighbors first, then reach out to our support team.